With one of the lowest claims rates in the industry, Peace Out Moving & Delivery is your safest choice for a mover. When accidents happen, we handle them professionally, respond quickly, and prioritize your needs. Our goal is to ensure every move is a hassle-free experience.
We recognize that accidents can occur, and we resolve our customers’ claims promptly, fairly, and with a friendly attitude. Before your move, we work with you to recommend risk mitigation strategies, explain our terms and conditions, and outline our insurance coverage. In the rare event of an unforeseen accident, we are transparent and clear about the process and your options for resolution.
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*In Canada, 1 in 5 moves results in a claim, according to industry statistics.
If you have a claim to make, please fill out the appropriate form below.
Once you submit your claim form, you will receive an email copy of the form with your responses to each question. Our claims department will be in touch ASAP to resolve it with you.
You must submit this form to timestamp your claim with Peace Out Moving & Delivery.
For any urgent matters once you have submitted your form, you can contact us at sales@peaceoutmoving.ca.
A claim cannot usually be resolved immediately and may take some time before items can be inspected and repaired or replaced. We appreciate your cooperation and patience in this process. Here is what you can expect from us:
1.Serious Attention to Your Claim: We take your feedback and claims very seriously. Once we have received all the information regarding your claim, including any supporting pictures or evidence, our claims team will be in touch to begin investigating your claim.
2.Dedicated Claims Contact: Your appointed contact in our claims department will be your key contact as we resolve your claim. They will email and call you as we make progress and find a fair resolution as quickly as possible.
3.Fair Settlement Offer: We will present you with a fair and considered settlement offer. If you accept the offer, we will compensate you accordingly. If our offer is not accepted, we will work with an independent arbitrator where appropriate.